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Artech has developed extensive capabilities that support numerous Fortune 500 and Global 500 clients throughout the US, India and China.
The company's IT staff augmentation and consulting, workforce solutions, SOW, and outsourced project services, are delivered via a QMS program that includes ISO 9001, ISO/IEC 27001 and SEI-CMM certifications. Each Artech service is incumbent on well-documented, step-by-step processes that are part of Artech's Operational Excellence and produce results that are measurable, repeatable and predictable.
Clients have the confidence of knowing that all Artech processes are developed under stringent QMS standards and undergo continuous improvement criteria to meet the challenges of a dynamic, global environment. Clients also have the benefit of engaging Artech for individual staffing, multi-member/team deployment, SOW, and/or outsourced project services.
To build long-term mutually beneficial relationships with all clients by assuring delivery of quality software products and services, which meet both their stated and implied needs and continuously improve processes for quality enhancements and human resource development.
To implement this policy, Artech operates and maintains a Quality Management System (QMS) in accordance with the requirements of ISO 9001, ISO/IEC 27001 and SEI CMM standards.
The QMS is regularly reviewed for compliance and for its ability to meet established goals for customer satisfaction and company needs.
Artech uses QMS to ensure consistency in deliverables and exceed client expectations. Artech believes that the quality management process involves understanding customers' business environment and the IT dependency of their business processes, including:
- Competitive business environment and IT adoption
- Customer support methodology
- Service levels to customers
- Employee training
- Employee retention
- Employee turnover
- Ongoing evaluation and feedback
Artech measures all of these processes and applies corrective intervention to manage the quality process at its core. We strongly believe, "If something cannot be measured, it cannot be managed."
Artech's processes are defined in its QMS document, which details each process along with a mechanism to verify and validate it. As a part of the verification process, analysts are required to record metrics data. The managers validate the data based on expected results, trends and anticipated outcomes.
Artech's commitment is aimed at sustaining client satisfaction through quality measures and committed approach.